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We ship all over South Africa. All items on this website are shipped ex Johannesburg. Any orders shipped out of South Africa will be calculated when the order is received.

We only ship once payment can be confirmed.
We do not accept credit cards.

 

Your order will be processed once payment has been received and cleared. Delivery time will vary and can be up to 3 - 4 weeks depending if your wig and colour choice is a stock item or has to be ordered from the manufacturer.

Bank account for Wig Beauty
Standard Bank
Account No: 407504230
Branch No: 001155

Box No: Wig Beauty or Barbara Barclay
P.O.Box 6714
Halfway House, Midrand
1685
RETURN POLICY

Due to hygenic reasons there are no returns on any items.

Please read our return/exchange policy in Questions and answers
*If your package arrives damaged you may refuse delivery at no cost to you. Contact us immediately.

ORDER PROCESSING

Your order will be processed immediately we receive payment. Contingent on Manufacturer availability your order should reach you within 14 days. Please note: Incorrect billing information and/or shipping to an alternate address may cause shipping delays as these orders will have to be verified.

CANCELLATION FEE

Any cancellation once an order has been processed will incur R150.00 restocking fee per item.
If there is a back order on an item you have ordered, we will notify you on the delay, and you can decide whether to wait for that particular wig, or whether to order another one.

SHIPPING FAQ

When you have chosen which wigs you want put them in your basket. When you get to check out you will see a comment box. This is where you must write your color choice. Put a 1st choice and then a 2nd choice in case your 1st choice is not available.

Give us your details including a phone number and the correct email address plus method of payment. Your wig will be ordered directly from our suppliers in the U.S.A. and sent to you once payment has been received.

Please read all the notes on the wig beauty site so you will know how to look after your wig.

Q. What is your return/exchange policy?
R. Due to health and cleanliness reasons we do not accept returns on any items. We only sell brand new wigs that have been specifically ordered for you and therefore we cannot accept returns. We will try and assist you by phone or e-mail to make sure you buy a wig that will make you happy.
Q. What is the cost of shipping?
R. Shipping is simple and straightforward. We have a flat rate shipping policy within South Africa of R 140.00.

This is the same whether you order 1 piece or 10 pieces. The price is door to door, if you prefer your order to go to your nearest Post Office, please notify us in the comment box.

This is not the price for wholesale orders.

ALL SHIPMENTS CARRY INSURANCE AND DELIVERY CONFIRMATION

Q. How long will my wig take to arrive?
R. Most items are ex-USA and delivery is about 14 days after payment confirmation. If the supplier is out of stock of the wig or the color we will contact you immediately and tell you the delay. If there is ever a problem in getting an item you have ordered, we will let you know as soon as we can, then you can decide whether to wait or change your choice of wig.
YOU WILL RECEIVE A MESSAGE BY E-MAIL WHEN YOUR ORDER IS BEING SHIPPED.

Q. Why don’t you have all the wigs in stock?
R. Please understand that with all the wigs that are available there is no wig company that carries all the different manufacturers colors and styles. There would be hundreds of thousands. Plus styles and trends change and no-one wants to be left with stock.
We do keep a small range of wigs for customers who really need to see what a wig Looks like and require one urgently.

This is in Midrand, Gauteng, and appointments have to be made.   Appointments are Tuesdays thru to Saturdays between 10 + 2. Please send an email to barbara@wigbeauty.co.zo to make an appointment.

 


Q. Do I have to order through the website?
R. If you wish to contact us by telephone please phone between Monday – Saturday between 10 p.m. and 4 p.m. (only) on 011-0213573.

ERRORS AND OMISSIONS: We have made every effort to ensure the accuracy of the product information on our website. However, we are not responsible for typographical errors or technical inaccuracies.


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